These General Conditions of Sale govern the sales contract of deCarli's branded Products concluded on this website (hereinafter the Site) owned by deCarli's Srl (hereinafter "deCarli's") with registered office in Via Vittoria, 9 00187, VAT number: 14665991007. deCarli's can be contacted by writing an email to decarlis@de-carlis.com.

The products displayed on the Site are sold by deCarli's Srl (hereinafter "deCarli's") with registered office in Via Vittoria, 9 00187, VAT number: 14665991007. deCarli's can be contacted by writing an email to decarlis@de-carlis.com.

Before placing an Order, each user is invited to read these General Conditions of Sale. Sending an Order in fact determines the activation of a procedure that can end with the conclusion of a sales contract.

Please note that the prices of the products on our website may vary from the prices available at our physical boutique.

The right to conclude sales contracts on the Site is reserved exclusively for consumer users. Consumer User, hereinafter Customer, is the natural person who has reached the age of 18 and who, in relation to the purchase of Products from the Site, acts for purposes unrelated to his/her commercial, professional, artisanal and entrepreneurial activity, if any.

The Customer may be asked to provide his/her name, surname, address, date of birth, e-mail, tax code, hereinafter collectively the Data. All Data provided by the Customer must be truthful and correspond to the consumer user. No Customer may provide Data of another person, unless specifically authorised by the latter.

For products purchased on the Site, resale is expressly prohibited, as is, more generally, their transfer for commercial, professional, entrepreneurial purposes or in any case related to the activity, if any, carried out.

Before sending any Order, the Customer is invited to carefully read these General Conditions of Sale, in order to know and memorize them, since they regulate the purchase of the Products, in addition to the preparatory and subsequent phase, as well as that relating to payments.

The purchase of the Products is governed exclusively by the General Conditions of Sale published on the Site at the time of conclusion of the Sales contract.

deCarli’s reserves the right to make changes and/or additions to these General Conditions of Sale at any time. The changes and/or additions will produce effects only for purchases concluded after their publication on the Site and any other previous conditions of sale will not be applied to said sales even if the previous general conditions of sale are still viewable and/or applicable on other sites.

All Products displayed on the Site can be viewed through the image that reproduces the photograph of the Product. deCarli's undertakes to publish images that are as faithful as possible to the characteristics of the Products, but does not assume any responsibility in the event of any discrepancy between the photographed image and the Product which may also depend on the device used by the Customer to view it.

The Customer declares to be aware that the images are therefore indicative and enjoy tolerance of use.

To activate the purchase procedure, the Customer must complete the Order. The products selected by the Customer will be placed in a virtual cart, hereinafter the Cart, in which, for each selected Product, the model, quantity, size, color, unit price, and a photograph will be shown. As products are added to the Cart, the total amount, hereinafter Total, will be visible.

Before completing the Order, the Customer is required to re-check all the Data entered and all the details of the Order proposal, aware that by selecting the complete Order button, the Order proposal procedure will be concluded with its forwarding to deCarli's and that in the event of confirmation of the Order by deCarli's, the purchase contract will be concluded.

At the end of the insertion of Products in the Cart, the Customer must select the "pay now" button. In this way, the Customer provides authorization for the subsequent withdrawal of the Total which will take place, as specified below in the following point 6 payments, only following the conclusion of the Contract.

By sending the Order, the Customer declares to know and accept these General Conditions of Sale.

Once the Order has been completed, it will no longer be modifiable.

By sending the Order, the Customer will forward a contractual proposal following which he/she will receive a specific email confirming receipt of the Order. The reply email from deCarli’s will not be an acceptance of the Order, but only and exclusively the acknowledgement of the proposal forwarded by the Customer.

With the reply email from deCarli’s, the Customer will receive an identification code for his/her Order, to be indicated in any other communications.

Acceptance of the Order by deCarli’s will occur only and exclusively following an email from deCarli’s expressly indicated as “Order Confirmation”. The contract will be concluded with the receipt by the Customer of the Order Confirmation email. deCarli’s has no obligation to accept the order, which for reasons of convenience it may instead decide not to accept, at its sole discretion.

With the Order Confirmation, deCarli’s will send the Customer an e-mail containing the summary of the Order, useful references for any complaints as well as the indications for the contact details relating to the after-sales services offered by deCarli’s, for the right to withdraw from the contract and for the operating methods of its exercise.

deCarli’s will also keep the Site updated with regard to the availability of the Products. However, the Customer is aware that the Products offered by deCarli's have limited availability and deCarli's assumes no responsibility in the event of unavailability or temporary unavailability, even if the availability is found by mistake at the time of completing the Order.

In the event of non-acceptance of the Order proposal, deCarli's will send an email canceling the Order proposal within 30 days from the date of receipt of the Order proposal.

If the availability of the Products is partial compared to the Order sent by the Customer, deCarli's will contact the Customer in order to receive his/her indications on the possible desire to modify the Order, or to cancel it completely. Following the possible modification, deCarli's will send an email confirming the Order as modified.

Each price displayed on the site is indicated in euros and includes VAT. The Total amount resulting from the Cart will also include any shipping costs that will be indicated separately.

Payment can only be made using the payment methods indicated on the Site.

With regard to payments by credit card, the Customer guarantees that he/she is the owner of the card used, that he/she has entered all the data correctly and that all the data is true, none excluded. To this end, the Customer expressly indemnifies deCarli’s from any and all direct or indirect liability that is caused by the entry of false data.

Payment will be made following the conclusion of the contract, using the payment method indicated by the Customer when selecting the “pay now” button during the insertion of the Products in the Cart.

In the event of impossibility of debit at the time of conclusion of the contract due to unavailability of funds or for any other reason, the contract will be terminated by law art. 1456 c.c.

No obligation to deliver the goods weighs on deCarli's until the payment has been successfully completed.

The Customer is aware of the fact that neither the payment authorization nor any of the financial data provided by the Customer is managed by deCarli's so that no liability can be attributed to deCarli's for any damage, direct or indirect, arising to the Customer for the management of the aforementioned.

deCarli’s will ship the Products to the address indicated by the Customer when sending the Order proposal, on average within 2-10 days from the date of receipt by the Customer of the Order confirmation email, except in cases of unforeseeable circumstances and force majeure.

No liability will be attributable to deCarli’s in the event of deliveries beyond the aforementioned deadline if the delay is due to force majeure or any other event outside the sphere of control of deCarli’s.

Following the Order Confirmation and simultaneous payment of the Total, deCarli’s will deliver the Products to the appointed courier.

The Customer undertakes to do everything in his/her power to facilitate the delivery of the Order.

At the time of delivery, the Customer must verify the integrity of the external packaging. If you detect any anomalies, you must sign the delivery by the courier with reservation.

No dispute may be raised by the Customer if he has accepted the delivery without any reservation, despite the presence of anomalies.

The warranty regulations provided by the legal system apply to the sale of the Products in addition to any warranty agreed with the Customer. At the time of delivery, the Customer is asked to check the correspondence of the Product received with the one ordered and verify its conformity.

In the event of a lack of conformity, the Customer has the right to restore, without charge, the conformity of the goods through repair or replacement The Customer may ask, at his choice, deCarli's to repair the Product or replace it, without charge, in both cases, unless the requested remedy is objectively impossible or excessively onerous compared to the other.

In the cases provided for by law, the Customer may request, at his choice, an appropriate reduction in the price or the termination of the contract with the right, in the latter case, to a refund of the price paid.

The Customer loses the rights provided by consumer law if he does not report the lack of conformity to deCarli’s within two months of the date on which he discovered the defect. deCarli’s is liable for lack of conformity when this occurs within two years of delivery of the goods. The action aimed at asserting the defects mentioned above, in any case, expires within twenty-six months of delivery of the Product.

Within 14 days of receiving the Products, the Customer will have the right to withdraw, hereinafter "right of withdrawal", from the contracts concluded according to the terms and conditions set out in these General Conditions of Sale.

In the event of multiple purchases made by the Customer with a single order and delivered separately, the 14-day period will start from the date of receipt of the last product.

The registered Customer who intends to exercise the right of withdrawal must notify deCarli's by following the return procedure indicated in the specific "Returns and Refunds" section. The choice of courier and the related costs will be borne by deCarli's only in the case of an exchange of goods (change of size and/or color).

The exchange can be made only once.

The Customer undertakes to return the products for which he/she has exercised the right of withdrawal within 14 days from the communication of the intention to withdraw.

The Customer is expressly obliged to return the Product in the same conditions in which he/she received it and complete with all the accessories contained in the packaging and therefore, by way of example, complete with label, security seals, packaging, cases, boxes, etc.

The right of withdrawal is excluded for Products from which the label or the security seal has been removed, cut, altered and/or tampered with.

For the purposes of exercising the right of withdrawal, the only possible manipulation of the Products is that strictly linked to the verification of the nature, characteristics and functioning of the Product, any and all manipulations different from those permitted will cause the Customer to forfeit the right to exercise the right of withdrawal.

No withdrawal may be validly exercised for Products that are used, damaged, ruined, stained and/or dirty.

Following the return of the Product, deCarli's will carry out the necessary checks to verify that the Product does not show signs and/or manipulations that are not permitted and, once said check has been successfully passed, deCarli's will communicate to the Customer the acceptance of the return and will proceed with the refund. The refund will be made on the same payment method used by the Customer to pay for the Order.

deCarli's undertakes to complete the refund procedure within 14 (fourteen) days from the date of receipt of the returned Products.

The Customer has the right to request information, send communications, request assistance and send complaints by contacting deCarli’s customer service. To this end, the Customer can: send an e-mail to the address: decarlis@decarlis.it

contact deCarli’s by telephone at +39 366 408 1905;

send a communication to the following address deCarli’s - Via Vittoria, 9,
00187 Roma RM

deCarli’s undertakes to respond to the aforementioned communications within 5 working days of their receipt.

These General Conditions of Sale are governed by Italian law.

For any dispute arising from their interpretation and/or application, the Court of the place of domicile or residence of the Customer will have exclusive and mandatory jurisdiction.

In the event that the Customer's domicile or residence is outside the borders of Italian territory, the Customer may choose between the competent Judicial Authority in the Territory of his/her domicile or residence or the Court of Milan.

Before starting any legal dispute, deCarli's immediately offers its availability to verify the possibility of mediation.

In the event that one or more provisions of these General Conditions of Sale that regulate the contract between deCarli's and the Customer for any reason is voidable and/or more generally not applicable, the Contract will remain valid and effective for the remaining provisions that govern it.